(a) “Activation Fee” means the initial fee payable by you in advance to us or our third party vendor(s) to subscribe DOR on DOR TV (which may include the Subscription Fee for the period specified in the Subscription Plan).

(b) “DOR” means a subscription service made available to you by Streambox, wherein you have access to multiple OTT Apps, television channels and games curated and packaged by Streambox with single subscription. Streambox will strive to enhance your experience by adding, modifying, suspending or discounting OTT Apps and/or television channels and/or games forming part of DOR, as deemed appropriate.

(c) “DOR Activation Date” means the date from which DOR gets activated on your DOR TV

(d) “DOR Store”means an-inbuilt app store on DOR TV to download, install and access the Third Party Apps.

(e) “DOR TV App” means our companion mobile application, where DOR is made available to you by Streambox on complementary basis provided you have subscribed and activated DOR on DOR TV

(f) “DOR TV(s)” means our smart screens of different sizes, which has an inbuilt DOR operating system, without which DOR cannot be accessed or used. It is clarified that for the Initial Term, DOR TV is bundled with DOR and therefore, DOR TV cannot be accessed without DOR subscription. Post the Initial Term, DOR TV can be used as a stand alone connected TV independent of DOR subscription

(g) “Initial Term” means a minimum twelve (12) months paid subscription period of DOR on DOR TV.

(h) “Subscription Fees” means the fee payable by you for subscription of DOR on DOR TV in the manner specified in the opted Subscription Plan

(i) “Subscription Plan” means the subscription plan opted by you, which may be viewed after you login to our website www.dorworld.in using your registered mobile number. Streambox may introduce customised optional tailored subscription plans designed to meet your preferences.

(j) “Third Party Apps” means third party apps forming part of DOR Store but not part of DOR.

(a) DOR is a subscription service accessable only on DOR TV. Hence, to acess and use DOR on DOR TV, you must select the Subscription Plan and pay the applicable Activation Fee and applicable Subscription Fees in the manner specified in the opted Subscription Plan

(b) In order to subscribe DOR on DOR TV, you must visit our website/app or our third party vendor(s) website/app or any other options provided by Streambox and pay the applicable Activation Fee as per the opted Subscription Plan to us or our third party vendor. All such payments need to be made online/digitally; cash, cheques or any other form of payments are not accepted.

(c) While subscribing DOR on DOR TV, you need to provide (i) your name and address for billing, (ii) your registered mobile number for activation of DOR on DOR TV, (iii) the address where DOR TV needs to be delivered and installed and (iv) such other information or documents as may be prompted by our website/app or our vendor’s website/app.

(a) Upon receipt of the applicable Activation Fee from you, Streambox will endeavour to deliver DOR TV at the installation address specified by you at the time of payment within two (2) days (if within municipal/town limits) and three (3) days (if outside municipal/town limits) from the date of payment of such applicable Activation Fee.

(b) Subject to Clause 5(a) above, Streambox will make reasonable efforts to arrange for its engineer to undertake installation at the address, date and time requested by you. The installation will be done in your presence or the presence of your authorized representative

(c) You will be required to take any permission that may be required for installation (including access to common space, if required).

(d) You agree to provide our engineer with reasonable access to your premises to perform such installation.

(e) Streambox will not separately charge you for installation of DOR TV. However, the charges for third party service providers (like electrician) will be borne by you. Further, any additional installation requirements or custom setup beyond the standard installation may incur additional charges, which will also be borne by you.

(f) To access DOR, you need to create an account via DOR TV by using your registered mobile number and the OTP generated on such mobile number.

(g) For uninterrupted access and use of DOR on DOR TV, you must ensure adequate incidental services, including internet supply and power supply. Streambox will not be liable if such incidental services are inadequate or faulty.

(h) The resolution or quality of the content on DOR on DOR TV is dependent on your internet speed/bandwidth. Streambox will not be responsible for your inability to receive proper resolution or quality due to poor or inadequate internet speed/bandwidth

(a) You may have the option to create standing instructions for auto renewal of your DOR subscription on DOR TV. If you opt for standing instructions, the Subscription Fee will get automatically debited at the time of renewal ensuring uninterrupted access to DOR on DOR TV and DOR TV App. If you choose not to create such standing instructions, you will need to manually renew your subscription before the expiry of each subscription period (“Due Date”). Various renewal methods will be communicated on our website and other official channels. All such payments need to be made online/digitally; cash, cheques or any other form of payments are not accepted. Streambox will not be responsible for any failed transaction or interruptions caused due to issues with the standing instructions or payment methods.

(b) If the subscription is auto-renewed or manually renewed and the applicable Subscription Fees is paid within the Due Date, your access to DOR on DOR TV and DOR TV App will continue. If, however, the subscription is not renewed and the applicable Subscription Fees is not paid within the Due Date, your access to DOR on both DOR TV and DOR TV App will be deactivated and during the Initial Term, you will not be able to use your DOR TV. Our customer service team will contact you on your registered mobile number and guide you through DOR TV return procedure. If, however, the subscription is renewed and the applicable Subscription Fees is paid, your access to DOR on both DOR TV and DOR TV App will get reactivated and you will be able to use your DOR TV.

(a) While access to DOR on DOR TV is available upon payment of the applicable Activation Fee and the applicable Subscription Fees, access to DOR on DOR TV App is complementary, provided you have your subscription of DOR on DOR TV active.

(b) In order to access DOR on DOR TV App, you need to download DOR TV App from App Store (ios) or Play Store (android) on your smart phone with the registered mobile number and activate your account via DOR TV App by using your registered mobile number and the OTP generated on such mobile number.

Your subscription to DOR on DOR TV and DOR TV App is linked to your registered mobile number. For any change in your mobile number or your installation address, please contact our customer service team at least fifteen (15) days prior to such change. Our customer service team will enable such change after some basic verification.

(a) DOR TV is warranted against defects in materials and workmanship under normal use for such period from DOR Activation Date as specified in the Subscription Plan ("Warranty Period")

(b) During the Warranty Period, if a defect arises and a valid claim is made by you, Streambox will, at its option, either repair DOR TV at its own cost or exchange DOR TV with a same sized working DOR TV. Such warranty will only cover manufacturing defects (including faulty components or assembly errors, etc.), mechanical/electronic breakdowns (including power supply, malfunctioning circuitry or panel defects, etc.), parts and labour. It is clarified that such warranty will not cover unauthorised modifications i.e., alterations without manufacturer approval etc., cosmetic damages, accidental damages including but not limited to misuse, mishandling, physical impact, liquid spill etc.

(c) To make a warranty claim, please contact our customer service team. You need to provide proof of delivery of such DOR TV from our authorised vendor, describe the problem in detail, and follow any further instructions provided by our customer service team. If complaint lodged before 1 pm, subject to validation of such complaint by Streambox, Streambox will endeavour to address the complaint within two (2) days (if within municipal/town limits) and three (3) days (if outside municipal/town limits). However, in case of unavailability of spares (if applicable), Streambox may take additional number of days to address the complaints.

(d) Post the Warranty Period, you will be liable to pay all applicable charges for such repairs or replacement as determined by Streambox from time to time

(a) DOR TV may also be used as a device to access services of the Third Party Apps

(b) If you have already subscribed to the Third Party Apps, you may download and install the Third Party Apps from DOR Store on DOR TV and access the Third Party Apps on DOR TV.

(c) If you have not subscribed to the Third Party Apps, you may download and install the Third Party Apps from DOR Store on DOR TV, pay the subscription fees (if applicable) directly to the owners and/or operators of the Third Party Apps and access the Third Party Apps on DOR TV.

(d) It is made abundantly clear that during the Initial Term, you will be able to access the Third Party Apps on DOR TV only if (i) your subscription of DOR on DOR TV is active, and (ii) your subscription of the Third Party Apps (if applicable) is active. Post the Initial Term, you will be able to access the Third Party Apps on DOR TV independent of subscription of DOR on DOR TV.

(a) You are fully conversant with DOR and DOR TV provided by Streambox together with its charges, specification, requirements, limitations, etc., and you have agreed to this User Agreement with complete understanding of the terms and conditions

(b) You will comply with all applicable laws, including rules, regulations, orders, directions, notifications, etc., of the Government/Court/tribunals and will also comply with all the directions issued by Streambox related to DOR, DOR TV, DOR TV App or connected matters and will provide to Streambox all information and co-operation as may be required by Streambox (from time to time). Streambox disclaims any responsibility for your compliance with such laws

(c) You agree to use DOR and DOR TV in compliance with all applicable laws and regulations. In addition to compliance of the User Agreement, you undertake to review and comply with the terms of use and privacy policy of all OTT Apps, television channels and games forming part of DOR and the Third Party Apps.

(d) You undertake to return DOR TV immediately to Streambox upon disconnection of DOR subscription on DOR TV for any reason whatsoever. You will not claim any interest, charge or lien on DOR TV, even if any dispute is pending for resolution between you and Streambox.

The contents available on all OTT Apps, television channels and games forming part of DOR and the Third Party Apps are protected by copyright, trademark and other intellectual property laws. You will not reproduce, modify, create derivative works based on such contents or publicly display such contents.

(a) Streambox is committed to ensuring maximum uptime for DOR. While every effort will be made to provide uninterrupted services, occasional interruptions, disruptions, or downtime may occur. Streambox cannot guarantee a fault-free experience and will not issue refunds or compensation for such occurrences.

(b) Streambox may, without prior notice, modify, interrupt, suspend, or terminate any part of its services if necessary due to (i) compliance with legal or regulatory requirements, (ii) technical, maintenance, security, or operational needs, (iii) measures against piracy, fraud, or misuse, (iv) situations beyond Streambox's control, (v) legitimate business reasons or to ensure the integrity of DOR, (vi) emergencies or threats to national interest, and (vii) content-related concerns, including legality, public policy, or objectionability. These actions are taken with the aim of upholding service quality, compliance, and user safety

(c) Streambox may deactivate or suspend access to DOR if there is a violation of the User Agreement, unauthorized use, or piracy concerns. Legal remedies may also be pursued under applicable laws

(d) Users are responsible for the DOR TV device. Streambox reserves the right to recover costs or claim damages in cases of theft, loss, damage, or non-return after deactivation, or subscription expiry

(e) DOR, DOR TV and DOR TV App are provided "as is" and "as available," without warranties of any kind. Streambox does not guarantee the accuracy, reliability, or uninterrupted availability of DOR services, including third-party content. Streambox and its affiliates shall not be liable for any direct or indirect losses arising from the use of DOR or DOR TV or DOR TV App.

(f) You agree to indemnify and defend Streambox, its affiliates, and team members against any claims, damages, or expenses resulting from your use of DOR or DOR TV or DOR TV App, including violations of the User Agreement or third-party rights. This indemnification remains valid even after the termination of this User Agreement

(g) To the extent permitted by law, you waive any right to class actions or collective remedies. In case of disputes, Streambox's liability is limited to a refund of subscription fees for the period affected. Claims must be notified to Streambox in writing within fifteen (15) days of occurrence, or they will be deemed waived

(a) Waiver: Streambox’s failure to enforce any provision of this Agreement shall not be deemed a waiver of such provision or right.

(b) Severability: If any provision of this Agreement is found to be unenforceable, the remaining provisions shall remain in full force and effect

(c) Relationship: This User Agreement is on a ‘principal to principal’ basis

(d) Force Majeure: Streambox shall not be liable for any failure or delay in performance due to causes beyond its reasonable control, including but not limited to acts of God, natural disasters, or government actions

(e) Governing Law & Jurisdiction:This User Agreement is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts in New Delhi

(f) Entire Agreement: This User Agreement constitutes the entire agreement between you and Streambox regarding the use of DOR and/or Third Party Apps on DOR TV and/or DOR TV App and supersedes any prior agreements.