Support / Privacy Policy
Privacy Policy
Last updated on: January 28, 2025
Welcome to ‘DOR’, a prepaid subscription service offered by Streambox Media Pvt. Ltd. (“SMPL”, “we, “us” and “our”). DOR enables users in India (“you” and “your”) to access and use multiple OTT apps, live channels and games exclusively on DOR TV and DOR TV App with single sign-on.
SMPL respects your privacy and is committed to protecting your personal data in compliance with applicable data protection and privacy laws in India. This Privacy Policy explains how we collect, use, share, and safeguard your information when you access or use DOR.
By accessing or using DOR, you agree to this Privacy Policy and consent to the collection, use, and sharing of your information as described herein. If you do not agree, please refrain from using DOR.
1. Information we collect
We collect information to provide, improve, and personalize DOR. The types of information we collect include:
(a) Personal Information: Information that identifies you as an individual, such as your name, phone number, e-mail address, and payment details.
(b) Usage Data: Information about your interactions with DOR, including content viewed, preferences, watch history, and usage patterns.
(c) Device Information: Information about the device you use to access DOR, such as device type, operating system, unique device identifiers, and network information.
(d) Location Data: Approximate location information derived from your IP address or device settings.
(e) Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience, analyze usage and deliver personalized content.
2. How do we collect the information
We collect information in the following ways:
(a) Directly from you: When you register, activate your account, or contact customer support.
(b) Automatically: Through cookies, pixels, and other tracking technologies when you access DOR.
(c) From your device: From your device’s settings, application data, and performance metrics.
(d) From third parties: From analytics providers, advertising networks, and partners to improve your experience and for marketing purposes.
3. How we use your information
We use the collected information for the following purposes:
(a) Service Delivery: Operating, maintaining, and improving DOR.
(b) Personalization: Offering tailored content and recommendations.
(c) Communication: Sending service updates, support messages, and promotional communications (with your consent).
(d) Analytics: Analyzing usage patterns to enhance features and user experience.
(e) Legal Compliance: Investigating and addressing third-party claims or complying with legal obligations.
4. Sharing your information
We may share your data only as necessary and as permitted by applicable laws:
(a) With Service Providers: For delivering services such as payment processing, analytics and support.
(b) With Business Partners: For providing content, advertisements, and marketing (you’re your consent).
(c) For Legal Purposes: To comply with legal obligations and protect our rights, users, or the public.
(d) For Business Transfers: In the event of a merger, acquisition, or asset sale.
5. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements.
6. Your rights
You have the following rights under applicable laws:
(a) Access: Request access to your personal data.
(b) Correction: Correct or update inaccuracies in your data.
(c) Erasure: Request deletion of your data.
(d) Consent Withdrawl: Withdraw consent for specific data uses, such as marketing.
To exercise these rights contact us at contact@dorworld.ins
7. Data Security
We implement appropriate technical and organizational measures and endevour to protect your personal data against unauthorized access, loss, or misuse.
8. Children's Privacy
We do not knowingly collect data from children under 18 years of age. If we become aware of such collection, we will promptly delete the data.
9. Third-Party Links and Apps
DOR may include links of third-party content and apps. We are not responsible for the privacy practices of such third-parties. We recommend reviewing their privacy policies before engaging with their services.
10. Cookies and Tracking Technologies
You can manage your cookie preferences via browser settings. Note that disabling cookies may impact your experience.
11. Updates to this Privacy Policy
We may update this policy periodically. Any changes will be posted with an updated effective date. Continued use of DOR after updates constitutes acceptance of the revised policy.
12. Contact Information
If you have questions, concerns or grievnces about this policy, contact us:
Email: contact@dorworld.in